Shipping & Return Policy
Last Updated: January 1, 2026
1. Order Processing & Shipping Timeline
We pride ourselves on rapid fulfillment. All orders placed on usa-en-slimsana.com are processed and dispatched within 24 business hours.
2. Package Tracking & Discreet Delivery
Once your parcel is dispatched from our fulfillment center, you will receive an automated shipping confirmation email containing your direct postal tracking link. All packages are shipped in plain, durable, discreet outer packaging to preserve your privacy.
3. Our 60-Day 100% Money-Back Guarantee
We stand behind SlimSana™ with absolute confidence. Every purchase is backed by our full 60-Day 100% Money-Back Guarantee. If you are not completely thrilled with your results, you may return the bottles (even if empty) within 60 days of delivery for a full refund of the purchase price.
4. How to Initiate a Return (Step-by-Step)
Step 1: Contact Customer Support
Email our support team at [email protected] with your original Order ID to request a Return Merchandise Authorization (RMA) number and return facility address.
Step 2: Pack Your Return
Place all purchased bottles (used, unused, or empty) securely into a box along with your RMA confirmation sheet.
Step 3: Ship To Fulfillment Center
Send the parcel to our authorized return facility. We recommend obtaining a postal tracking number for your records.
Step 4: Refund Processing
Upon receiving and inspecting your returned package, your refund will be processed back to your original payment card within 3 to 5 business days.
5. Damaged or Defective Shipments
In the rare event that your product arrives damaged or broken during transit, please contact our support team within 48 hours of delivery with photo evidence, and we will issue an immediate replacement shipment at zero extra charge.
6. Contact Support
SlimSana™ Customer Fulfillment Desk
Email: [email protected]
Support Hours: Mon - Fri: 9am - 6pm EST